If your order is damaged upon arrival, we kindly ask that you connect with us before sharing your feedback as a review. If, for any reason, your order arrives damaged, please allow us the opportunity to assist you by providing replacements or a refund, based on your preference.

As much as we value providing exceptional customer service, given the economic landscape, we find ourselves in a position where we must prioritize the sustainability of our family business. Therefore, we've made the difficult decision not to accept any returns or exchanges at this time.

To ensure the perfect match for your colors, we kindly recommend sharing either photos or links of the items or colors you're aiming to match. You can easily attach photos or include links in our conversation before or after placing your order.

All orders will be processed in the order they are received, during business days. If you need it SOONER you can purchase a RUSH ORDER by contacting us before placing your order - and as long as our schedule permits, these items will be processed in 2 business days.

Our commitment is to ensure your satisfaction throughout the shipping process. While we strive for seamless delivery, please understand that circumstances beyond our control, such as delays, carrier mishaps, or unforeseen incidents, may occur.

Once your item is entrusted to the shipping carrier, the responsibility for safe and timely delivery rests with them. In case of any delays or lost packages, we recommend reaching out to the shipping carrier directly for assistance. If you suspect mail theft, the shipping carrier can provide the GPS coordinates of the last scan point to assist you in filing a report with your local police department.

We value your trust in us and will do everything possible to assist and support you through this.

The price you pay reflects the cost of the item at the moment of your purchase. To clarify, if an item happens to be part of a 10% discount sale after your purchase, we won't retroactively refund that 10% discount to previous customers.

No. Our products are built by hand and priced in accordance with our locations costs and our valued time. Please note that our products are original. There are unfortunately other sellers on the platform selling some of our products themselves and undercutting us; this is theft of intellectual property but we can't really stop them.